I needed to find something to wear for something I have going on this week, so I headed out for a little shopping yesterday.
Shopping isn’t fun for me. I’m tall, I’m fat and I’m female.
Clothes for tall girls are generally for tall, skinny girls.
Clothes for fat girls are generally for fat, short girls.
Back in February, I wrote about my frustration over a recent shopping trip to Lane Bryant. I’d been buying their “Right Fit Jean” for a few months and I was on the search for a new pair. I was frustrated when the employee told me that Lane Bryant had decided to discontinue their Right Fit product and that they’d no longer be carrying Tall’s in any of their stores, they’d only be available online. I was down right livid when I placed my order online and learned almost a full week later that they were ‘out of stock’ and didn’t know when they’d have more.
I even reached out to customer service looking for an answer and walked away even more confused and frustrated.
People were, and are, understandably upset over this change. I’m obviously not the only person who was irritated, as that post has generated quite a bit of traffic here on the blog. Even traffic from store employees, although I never did get a clear and concise answer from their corporate office and no one ever reached out to me to clear up any confusion.
Imagine my surprise, yesterday, when I walked into Lane Bryant and discovered an entire section of pants and jeans in tall sizes. I asked the clerk if they’d be stocking tall sizes there and she looked at me like I’d grown a second head and said, “Well, of course!”
Of course?
I went on to explain my experience, thus far, with finding tall sized pants – she seemed completely unaware that tall sizes were limited to only certain locations and that her location was one of the lucky few…
I think the most frustrating part of this entire experience is that no one seems to know anything. If a corporate brand is going to limit the availability of certain products to a limited number of retail locations, then you’d think they’d make darn sure that everyone in that market knew what location those products were being sold at, so they could refer their customers and potentially save a sale.
Instead, it left customers like me frustrated, angry and pantsless.
If I hadn’t happened into the Lane Bryant Store yesterday (my 3rd Lane Bryant of the day and the furthest from my home) I might have just assumed, based on what I’d been told at stores where they were NOT carrying tall sized pants, that Lane Bryant wouldn’t be stocking tall sized pants in their stores any longer.
So, score for tall pants – at least I can find them semi-close to home and if you’re in the Phoenix market looking for tall plus sized pants/jeans from Lane Bryant, I’ve located what appears to be the only store in the area that stocks them:
Fail for Lane Bryant – every store in this market should know which locations sell tall sizes and I should be able to search on your website for store locations that stock tall sizes – instead, I’ve you’ve made it impossible for me to easily find my size at Lane Bryant and that’s a huge disappointment.
As for my shopping trip – I did find a few pieces to wear, including a pair of pants from Lane Bryant that fit me. I didn’t find any tops I liked there – they all looked like my grandmothers house dress got pregnant and gave birth – way to busy and loud.
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